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Automate housekeeping and front desk functions, increase efficiency and lower infrastructure costs
The hospitality industry is a multi-billion dollar industry that comprises of travel, lodging, event management, restaurants, catering and the recreation sector. The lodging sector is a part of the hospitality industry that provides guests with accommodation services during business or leisure trips and making sure that their stay is as comfortable as possible. Businesses in the lodging sector include hotels, motels and motor lodges, resorts, bed and breakfasts (B&B), caravan parks, hostels and serviced apartments.
The current trends in modern technology have not left the hospitality industry untouched either. The latest trends in the hospitality industry indicate that speed and precision have become a major requirement in this sector too. Fast is the new buzz word; Fast bookings, Fast check-ins, Fast and Free WiFi and Fast responses to customer service needs. Millennials or Generation Y consumers are driving hoteliers to upgrade their services and amenities to match their expectations of value, innovation, immediacy, convenience and mobility. Modern day guest's definition of a great stay experience now includes amenities such as free Wi-Fi, online bookings, mobile apps for managing bookings and ordering room service from in-room tablets. Hotels that are adopting the newer technologies faster than their competition are not only becoming more appealing to guests but are also successfully increasing the profitability and efficiency of their property.
Today one of the most essential upgrades for the hotel IT infrastructure include the phone system (PBX) and the Property Management System (PMS). The PMS is essentially the software used in hotels for automating the operations of the property such as processing reservations, guest check-ins and check-outs, integrated invoicing and automating housekeeping functions. Both the PBX and PMS systems are going through a rapid modernization trend in the hospitality industry. Most of the hotels are upgrading their phone systems to IP based PBX systems to benefit from the advantages of the IP technology. Traditional Property Management Systems (PMS) are also being replaced by more modern IP based systems that can seamlessly integrate with other IP based systems and services.
Vodia's PMS integration functionality allows the Vodia PBX to integrate with over 70 compliant PMS systems used in hotels and other hospitality environments. The PMS functionality enables the Vodia PBX and the PMS to synchronize the status of guests, rooms and other housekeeping functions between the PBX and the front desk. For example, a guest check-in automatically updates the Vodia PBX to log all calls placed by the guest during the stay and include the phone bill in the guest's invoice at check-out time. Maid codes initiated by housekeeping from the room phone automatically notify the front desk that the particular room has been cleaned and is ready for the next guest. Guest extensions can be set to Do not Disturb in case the guest does not wish to receive any calls. External calls for any guest can be restricted by setting a credit limit for the guest at the front desk which automatically notifies the Vodia PBX to restrict calls for the guest accordingly.
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